I lost access to 2FA

If you lost access to authenticator for some reason (device broke, application deleted, data lost etc.) our specialists can reset it.

You have to send a request to our customer support: chat icon in the corner of the screen.

But we must identify you as an account owner to proceed the two-factor authentication reset. Follow this points and provide as much details as possible in your request. If you don’t know or do not remember some information, specify it:

1) Your email address, linked to the account;

2) Account registration date;

3) City and Internet provider name, at the moment of account registration;

4) Your referral ID;

5) Screenshot of the mail, that you got after account registration;

6) Any additional info that only you, as an account owner, may know.


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